Onboarding Project Manager

AllianceHCM
Onboarding Project Manager
Customer Onboarding | Full-Time
About the Role
The Onboarding Project Manager owns the client onboarding experience from contract execution through
successful transition to ongoing support. Independently managing a full caseload of moderate-complexity
implementations, this role leads clients through a structured onboarding journey — coordinating Implementation,
Training, Payroll, Tax, Sales, and Support teams, managing timelines and risk, and driving every project to a
confident, on-time go-live. The first ninety days set the tone for the client relationship, and the Project Manager
owns that impression.
What You'll Do
• Independently manage a full portfolio of assigned implementation projects, single- and multi-service, single-
entity
 Serve as the primary point of contact throughout the onboarding lifecycle
• Lead kickoff meetings and set clear implementation expectations
• Build, maintain, and communicate project plans, milestones, and timelines
• Coordinate Implementation Specialists, Training Specialists, Payroll Specialists, Sales, Tax, and Support teams to
keep projects on schedule
• Run regular client status meetings and provide executive updates
• Manage project scope, risks, dependencies, and escalations; recommend recovery plans and timeline
adjustments when needed
• Monitor implementation progress and hold clients and internal teams accountable for milestone completion
• Validate readiness for go-live and payroll processing
• Coordinate transition and formal handoff to Customer Support, with complete project documentation
• Maintain accurate project documentation and implementation records
• Serve as a resource to less experienced project managers
• Identify opportunities to improve onboarding processes, standards, and the client experience
What You Bring
• 2–5 years of project management or implementation experience, ideally in SaaS, payroll, or HCM
• Proven ability to independently manage a full project load with minimal supervision
• Proficiency in an implementation methodology, with realistic plan-building skills and a working knowledge of
what each workstream needs to succeed
• Strong client-facing communication skills; comfortable running kickoff and status meetings and documenting
decisions independently
• Sound judgment resolving project issues independently, including identifying root causes of delays and
recurring blockers
• Ability to navigate scope changes, shifting go-live dates, and peak-season volume without losing control of the
plan
• A track record of mentoring newer team members and contributing to templates, playbooks, or team culture
• CAPM (PMI) or an equivalent project management credential, or willingness to obtain one within 18 months
• Willingness to complete AllianceHCM's internal onboarding methodology, product fundamentals, and client
communication certifications within the first 6–12 months
Nice to Have
• PMP coursework underway, with eligibility hours already being tracked
• Fundamental Payroll Certification (FPC), PayrollOrg
• Prosci Change Management Certification
• Foundation-level product certification in Payroll, Time & Attendance, Benefits, or HCM
• Experience managing multi-service or multi-entity implementations
Why Join AllianceHCM
AllianceHCM is a SaaS-based payroll and HCM software company headquartered in The Woodlands, TX, serving
approximately 5,000 employer clients. You'll join a Customer Onboarding team that takes real ownership of the
client experience, with clear paths for growth from Associate Project Manager through Lead Project Manager —
backed by structured certification support, mentorship, and a company that invests in getting the first ninety days
right for every client.